Dispatch, Delivery & Returns Policy

We understand the importance of special occasions and therefore make it our priority to dispatch on the same weekday if the order is placed before 13:00 or the very next weekday on orders placed after 13:00.

We also offer a range of postal services, all order will be sent by 2nd class post, however if your order is required within a day or two we also offer a range of alternative services:

Delivery – UK, Mainland Europe & Worldwide

  • Free 2nd class UK delivery (inc. Northern Ireland) – You will receive your parcel within 5 working days
  • 1st class UK delivery £3.00 (inc. Northern Ireland) – You will receive your parcel within 3 working days
  • Express UK delivery £9.95 – You will receive your parcel within 2 working days
  • £15.00 – Guaranteed Saturday delivery (UK only) before 12:00
  • £20.00 – Europe Zone 1 Standard (3 – 7 days) (up to 2,000g)
  • £22.50 – Europe Zone 2 Standard (3 – 7 days) (up to 2,000g)
  • £25.00 – Europe Zone 3 Standard (8 – 12 days) (up to 2,000g)
  • £35.00 – Rest of World (ROW) Standard (8 – 12 days) (up to 2,000g)
  • Free UK Express Delivery on all orders over £50.00 before postage is applied (not including weekends or bank holidays)

Weights above & beyond the above list will be quoted on an individual basis

World Zones

Euro Zone 1

Belgium, Denmark, Mainland France, Germany, Republic of Ireland, Luxembourg, Monaco, Netherlands

Euro Zone 2

Greece, Italy, Portugal, Spain

Euro Zone 3

Albania, Andorra, Armenia, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Cape Verde, Croatia (Hrvatska), Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Norway, Poland, Romania, Russian, Federation, S Georgia & S S and Is, San Marino, Slovak Republic, Slovenia, Sweden, Switzerland, Turkey, Ukraine, USSR (former), Vatican City State.

Australia & Far East Asia, North America, Japan + Rest Of World (ROW)

Australia, Brunei Darussalam, Cambodia, Canada, Cayman Islands, China, Christmas Island, Cocos (Keeling) Isls,Cook Islands, East Timor, Fiji, French Polynesia, Guam, Hong Kong, Indonesia, Japan Kuwait, Laos, Macau, Malaysia, Mexico, Micronesia, Mongolia, Myanmar, New Caledonia, New Zealand, Niue, Norfolk Island, North Korea, Papua New Guinea, Philippines, Pitcairn, Samoa, Singapore,  Solomon Islands, South Korea, Taiwan, Thailand, Tonga, Tuvalu, United States, Vanuatu, Vietnam, Wallis & Futuna Isles + ROW

Please Note:
Working days are Monday – Friday excluding weekends and bank holidays.
The above delivery dates are for mainland addresses and should only be used as a guide. They are updated daily and are pretty accurate for most parts of the country but if you live in a remote area or in the Highlands or Ireland please allow at least one extra working day.
No liability can be accepted for costs caused by late deliveries, or for any other reason.

Cancelling Your Order

To cancel your order(s) please contact us as soon as possible on 01283 808 611, or alternatively email us at info@rdesignparty.co.uk with the words ‘Cancel Order’ in the subject box.

Damaged Goods

If you are unfortunate to receive a damaged item, please contact us within 7 days. We will be happy to help you arrange a replacement or refund where applicable. We do advise you to check goods upon arrival and note on the couriers paperwork of damages.
If you refuse delivery, please notify us immediately. Goods refused on delivery that are found to be undamaged on return to us may incur the postage charge.

Returns Policy

We want you to shop in total confidence and your shopping experience to be as easy as our returns policy. If you purchase anything from us and it’s not exactly what you wanted, please return them unused and in it’s original packaging and condition within 28 days and we’ll refund your purchase in full (minus postage). Please us the contact form for returns

Contact Us

If you would like to contact us please use our contact form or one of the alternative methods listed.
We try reply to e-mails within 2 hours during normal office hours. If your email is outside of normal office hours we’ll endeavour to respond as soon as possible the very next day.
It is essential if you are contacting about an existing order that you include full details and your order number below.

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are
protected by applicable copyright and trademark law.
2. Use License

a) Permission is granted to temporarily download one copy of the materials (information or software) on R-Design Party’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

i. modify or copy the materials;
ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii. attempt to decompile or reverse engineer any software contained on R-Design Party’s web site;
iv. remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.

b) This license shall automatically terminate if you violate any of these restrictions and may be terminated by R-Design Party at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

c) Disclaimer

The materials on R-Design Party’s web site are provided “as is”. R-Design Party makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, R-Design Party does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

d) Limitations

In no event shall R-Design Party or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on R-Design Party’s Internet site, even if R-Design Party or a R-Design Party authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

e) Revisions and Errata

The materials appearing on R-Design Party’s web site could include technical, typographical, or photographic errors. R-Design Party does not warrant that any of the materials on its web site are accurate, complete, or current. R-Design Party may make changes to the materials contained on its web site at any time without notice. RDesign Party does not, however, make any commitment to update the materials.

f) Links

R-Design Party has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by R-Design Party of the site. Use of any such linked web site is at the user’s own risk.

g) Site Terms of Use Modifications

R-Design Party may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

h) Governing Law

Any claim relating to R-Design Party’s web site shall be governed by the laws of the State of UK without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

Toy Safety

All the toys selected by R-Design Party comply with the European Toy Safety Regulations and bear the CE mark and age guides where appropriate. Please retain any packaging for future reference. Adults should inflate balloons and supervise their use with children under 8 years.

Customer Name & Addresses

Along with many other mail order companies we occasionally make our customer lists (name & address only) available to other carefully selected companies so that they can mail you with information on products or services that may be of interest to you. If you prefer not to receive these mailings please tick the opt-out box on the checkout page or phone or email us at anytime and we will adjust our records accordingly. We also like to keep our customers informed of the latest news and offers via the website, catalogues, email newsletters and customer service team.

Email Addresses

We will not pass on your email address to any third party for marketing purposes. We only send emails to people with whom they have had contact through one or more of the following routes:
1) Items were purchased from R-Design Party via the website, telephone or by post
2) An account was created on the R-Design Party website
3) An email address was entered into the newsletter sign-up box or entry page on the R-Design Party website
4) R-Design Party has rented email addresses from a registered list broker where people have voluntarily submitted their email addresses to receive offers from third parties


If you have received a newsletter from R-Design Party and believe that none of the above applies to you and would like to stop receiving these newsletters, you can do this by sending an email to info@rdesignparty.co.uk with ‘Unsubscribe’ in the subject line and we will manually add you to our unsubscribe list.

Privacy Policy

Your privacy is very important to us. Our privacy policy can be found here > > > Privacy Policy

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contact R-Design Party on - 01283 808611Secure online payments